Government Bank Contact Center Agent - Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung)

Join Infomedia Nusantara as a Government Bank Contact Center Agent in the heart of Bali! This is a unique opportunity to represent a leading government-owned bank while enjoying the vibrant culture and lifestyle of Bali’s most sought-after locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.

As a Contact Center Agent, you will be the face of our bank, providing exceptional customer service to clients across Bali. Your daily tasks will involve handling inquiries, resolving issues, and ensuring customer satisfaction through our state-of-the-art contact center systems. This role offers a competitive salary and a dynamic work environment in one of Indonesia’s most beautiful and culturally rich destinations.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with professionalism and empathy.
• Resolve issues efficiently using our contact center software, such as Genesys or Avaya.
• Provide accurate and timely information to customers regarding bank products and services.
• Uphold the bank's policies and procedures, ensuring compliance with regulations.
• Collaborate with team members to maintain high service standards and meet daily targets.
• Participate in training programs to continuously improve skills and knowledge.
• Adhere to strict confidentiality and data protection measures.
• Work in a fast-paced environment, ensuring high productivity and customer satisfaction.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a customer service or contact center role.
• Proven ability to handle high volumes of calls with a positive attitude.
• Excellent communication skills in both Indonesian and English.
• Basic computer literacy, including proficiency in contact center software like Genesys or Avaya.
• Strong problem-solving skills and attention to detail.
• Ability to work well under pressure and meet deadlines.
• Familiarity with banking regulations and procedures is a plus.
• Enthusiasm to work in a dynamic and culturally rich environment.

🛠️ Keahlian

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