Service Crew Team Leader - Hospitality & Tourism

CLOUD Soft Treats · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 4,000,000 - 4,500,000
CLOUD Soft Treats is seeking a dynamic and experienced Service Crew Team Leader to join our team in Bali, Indonesia. As a Service Crew Team Leader, you will be responsible for managing and leading a team of service crew members to ensure exceptional customer service and a seamless dining experience. This is a full-time position with a competitive salary and benefits package.

📋 Tanggung Jawab Pekerjaan

Manage and lead a team of service crew members to ensure high standards of customer service.,Train and develop team members to enhance their skills and performance.,Oversee the daily operations of the service area, including food and beverage service.,Ensure compliance with health and safety regulations and food safety standards.,Resolve customer complaints and maintain a positive dining environment.,Coordinate with other departments to ensure smooth operations and customer satisfaction.,Monitor and report on team performance and customer feedback.,Maintain accurate records of inventory and service operations.

🎓 Kualifikasi & Syarat

Minimum of 3 years of experience in a leadership role within the hospitality and tourism industry.,Proven track record of managing and leading service teams.,Strong communication and interpersonal skills.,Ability to work well under pressure and meet tight deadlines.,Knowledge of food and beverage service standards and regulations.,Familiarity with POS systems and inventory management software.,Valid food handling certificate and any other relevant certifications.,Fluent in English and Bahasa Indonesia.

🛠️ Keahlian

Leadership and team managementCustomer service excellenceOperational efficiencyProblem-solving and conflict resolutionMultitasking and time managementAttention to detailBasic computer skills (POS systemsinventory management software)
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